You might find the following websites helpful if you want more information about ticket scalping:
When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Do I need to be logged in to see 'My Events' and if so how do I know? Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . Select an event category type from the Genre drop-down menu and click 'GO'. No, only Mobile Tickets can be added into your Passbook.
For most events, a Family ticket will admit 2 Adults and 2 Juniors or 1 Adult and 3 Juniors. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. What are the different types of Ticketek Gift Vouchers? You can log into My Ticketek within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. You now have the option to have your sign in details remembered for your next visit. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). How do I check the balance of my Gift Voucher? Choose the best delivery option that suits you. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Ticketek Gift Vouchers can be delivered by post or purchased in person at a Ticketek Agency. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. Can I use more than one Ticketek Gift Voucher in the same transaction? <>
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Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Can I use text or download images, photos and videos from the site? Your barcode will be on the first page that opens (the homepage). The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. If the number you have entered is definitely correct, it may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. Safe, Fast and Verified Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. Your barcode number can also be found via your online account here. How do I add my mobile tickets to the Ticket Wallet? Invitee A changes their mind and does not proceed with their purchase. chevron_left. The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. Some events may have a Family ticket which includes 1 Adult and 1 Junior. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. What happens if I forget my phone or my battery dies at the venue? Please note that the Payment Details page is not accessible from the mobile site or mobile apps. How do I arrange for a new membership card to be sent out? For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. endobj
My tickets have not arrived after a reasonable amount of time, what do I do? Where can I get more information about privacy for Friend Spotter? You are responsible for knowing the contact details of all attendees in your group. No, refundable tickets can only be selected during the original purchase. This refers to the various levels of ticket types on offer; e.g. https://www.consumerlaw.gov.au/content/Content.aspx?doc=home.htm
Does everyone in my party have to arrive together if I have selected multiple Mobile Tickets? Can I sell tickets using online auction sites like eBay? In most cases, tickets must be returned to the place where they were purchased. The Ticketek app was also reportedly glitching, stopping people from . What if I enter my Voucher ID incorrectly online? They must present the relevant concession documentation at point of purchase and upon entry to the ground. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. No, we cannot refund the additional charge for the Refundable tickets. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. If you have an issue with tickets purchased through an unofficial agency please return to the point . The email may have been filtered by a spam filter. The MCG does apply an additional transaction fee. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Once you have updated your details click on, Tick the boxes to select the communications you would like to receive, Enter each of your known My Ticketek Sign Ins and click, If this succeeds for your Sign In, please use that Sign In name to access My Ticketek, If you're unable to find a My Ticketek sign in please. Refunds, Payments and Exchanges. Yes - there should be no issue using a phone that has a clear screen protector. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. 3 0 obj
When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? The email you received was sent to you by one of your friends when they purchased tickets for an event through the Ticketek website, to let you know that they reserved tickets for you to the same event. To do this, please check the 'keep me signed in' box when you log in. <>
If you have purchased concession tickets, you are also required to present a valid concession card. All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. As part of the terms of sale, the only person authorised to purchase tickets is the credit/debit card holder. If I received an invite, does Ticketek store my contact details? Your remaining balance will be displayed on the payment confirmation page and will also be in your confirmation email. There are so many people queued up outside the MCG, waiting to get in. No. endobj
When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Some pages may contain a virtual tour and a seating map for that venue. There are many ways you can redeem your Ticketek Gift Voucher. Why can my friends (invitees) only purchase the held tickets one at a time? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Do I have to save my credit or debit card details? Find out more about. How long are my friends seats placed on hold? The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. Ticketek acts as agent for the Seller in the sale of all tickets. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} Once tickets are added to Passbook, simply open the Apple Passbook app. If magnified, the display may be blurry. Proof of purchase may be required for any refund or exchange. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Placing seats on hold and redeeming them is limited to online transactions only. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Yes, anyone can become a My Ticketek member and buy tickets no matter which country you are located in. We liaise closely with event organisers on matters related to ticket scalping. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>>
Yes, it will. Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Can event notifications and location services be turned off from the Ticketek app? If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Hello fresh has an offer on Ticketek, which is a scam don't click it . What are the terms of concession tickets? ) 2023 Ticketek Pty Ltd (ABN 92 010 129 110). Please be aware that ICC Sydney has NO obligation to honour tickets purchased from or through unauthorised re-sellers. This is why on occasion, "Allocation Exhausted" can be seen yet shortly after the event is back on sale. If you are linked to other members, you can find their barcodes by signing in, clicking on your name in the top right hand corner, and selecting "switch accounts". We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. What does General Admission (GA) mean? If there is no connectivity at the venue, can Passbook tickets still be accessed? Version 5.22 B82 R0 When can I request a refund if I have purchased Refundable tickets? Tickets can be purchased via our website here, or over the phone on 1300 722 515. If you are buying multiple mobile tickets, your friends don't necessarily need the Ticketek app you can simply forward on the mobile ticket SMS to your friend and they can open the link on any internet enabled smartphone on the day of the event to gain entry. I have received a Gift Voucher for a particular event, how do I redeem this through Ticketek? There was a spelling mistake in the email address entered. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Tour dates Ticketek is selling for the following venues only. <>
Your barcode to access tickets is generated upon your renewal. In addition, Apple's Passbook is time and location based, so provided you haven't disabled the feature (in Settings or back of the event pass), tickets added will automatically open and show on the iPhone lock screen when you are within a radius of the venue and event time, making entry into an event with a mobile ticket even quicker and easier. We recommend that you confirm with your venue whether they have an existing ticketing agreement. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. Ticketek may not replace tickets where seating is unallocated (general admission tickets).