[Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com I got an email from trustpilot. This does not affect customers who have a permanent space as these are reserved specifically for them. I have been renting an office space at Regus in Kings Hill for over 12m now. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. It goes against our guidelines to offer incentives for reviews. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. No staff available for contacting on the event day. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Thank you! Please advise what can we do to get back our retainer refund? They are scammers, and incredibly dishonest. Become better managers and business leaders by achieving optimal personal and business performance. 9. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you.
Shady from Regus. Is this legal? : r/AusLegal - reddit I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Interested in a new product or service? Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower
One time I was waiting on the phone for almost three hours. Don't be fooled by that. 3. We found a responsible person where we inform her about the problem. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Thank you, Lorraine Brule Global Customer Service at Regus.
Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Using our center address on your website is illegitimate without an active agreement between us. Get help. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Hi Hannah, Im sorry if you felt the need to escalate this. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Avoid at all costs. Here are 8 tips for writing great reviews. I still did not hear anything back from them. We appreciate your business. I told you my account number is 9054006! I couldnt see your email address or Regus account reference in your message. DO NOT give them your payment info, DO NOT sign with them.
REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp We ask all our customers to add an automated payment method to their account. It goes against our guidelines to offer incentives for reviews. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Avoid at all costs. Transparency is very important to us, and all services can be opted in/out through your online account. We use dedicated people and clever technology to safeguard our platform. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car.
Change Management Certification Training in Fort Myers, FL I was a customer with a licensing agreement set to expire on December 31, 2022. That exception is made on the understanding that an additional service retainer is payable. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. It took almost 2 months. Ts and Cs apply. A member of our team will get back to you as soon as we have the details. 25% off.
Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information
Regus Online Account think about how low this company is. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. ive been trying to get my money back ever since. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Were clear about this from day one. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. They still continue to send invoices with no one responsible to be there to answer. Regus helps businesses find and create the right workplace for their people. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Such a transfer may require entry into a new agreement. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Once they sell you something that will be the end of you being treated as a valued customer. You will regret signing with Regus. Thanks again for your comments which help us improve. They often do so without adequately considering the effect these changes have on people within the organization. ComplaintsBoard.com is a leading complaint resolution website on the Internet. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. *We conduct corporate trainings on your preferred dates and location for no additional cost. Regus always emphasized that it keeps its policy. I could talk with Myesha. Its a healthier, greener, flexible, and more cost-effective way to do business. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Regus are not transparent with their pricing. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Unacceptable billing practices. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. 5. 1. As you can see from your statement of account, available online (e.g. Thanks again for your comments which help us improve. We may have received incorrect data. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. But change is necessary and you as a change manager will be expected to lead from the front. Turned up at 450 Bath Road, Heathrow. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regus flagged this review for containing harmful or illegal content.Read more. According to its policy, the retainer took 30 days to get back to the tenant. Regus does not communicate with customers via telephone. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. What a ridiculous it is! Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. This is a multi-location business. Its an automated process. Were clear about this from day one. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. It's an automated process. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License.
Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot 4. Such companies should not exist. August 31 It is IMPOSSIBLE to get them to stop charging. I am a small business and cannot afford any of this. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. For clarity, you were also charged a retainer top up. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Manage all of your workspace and business needs. Need to file a complaint? I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. If you have a helpdesk contact, we would expect a 24hours reply. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus.
As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. October 19 The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I would recommend that anyone considering using this company to think again! We have a team of specialists available 24/7 to help you find the best solution for your business.
Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Regus flagged this review for containing harmful or illegal content.Read more. 7. This course is a must for every manager who aspires to be a leader and a success in his or her career. Please email me at Lorraine.brule@regus.com with your company name and details. October 6 This review was chosen algorithmically as the most valued customer feedback. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Sandra promised me to escalate my procedure below, however, when could I get it safely? I was using virtual office space. This is a complete con, and scam through and through. Hard revenue focused. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Changes in an organization are about more than just policies. Jan 01 - Aug 31 Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel).
THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Hi Stephen, Requesting to have your retainer refund is an easy process. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I would love the opportunity to help further but havent been able to identify your account. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. I was using virtual office space. Repeated attempts to contact Customer Service have been blown off or ignored completely. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Stay away!! It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. October 8 Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Sent numerous emails to account. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. I asked a receptionist to help my issue to the Regus help desk. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Hi Mike, Im sorry if you felt the need to escalate this. As you did not process this correctly, the agreement continued an additional month. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. If you need further help, pleasespeak with our team member who is already in touch with you. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. After being in my new office they are increasing rent by 8.7%. Ts and Cs apply. She promised me that I could get it on October 19 because it took 48 hours. They said usually they will refund the retainer one month after the lease is over. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. This is really bad customer service.
I signed a lease agreement with Regus for an office space
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